Privacy Policy

Effective Date: September 6, 2026 · Last Updated: September 6, 2026

This Privacy Policy explains how Tango Airworks collects, uses, discloses, retains, and protects personal information when you use our website, request drone services, apply to join our pilot network, participate in our community, communicate with us, or otherwise interact with Tango Airworks.

1. Who We Are

Tango Airworks ("Tango Airworks," "we," "us," or "our") operates a platform and related services that connect clients seeking drone and aerial-media services with qualified independent drone pilots and service providers. We also provide educational resources, training referrals, pilot-community features, project coordination, and related business services.

For purposes of applicable privacy laws, Tango Airworks is generally the business or controller responsible for personal information collected directly through the Tango Airworks website and services, except where a third-party provider acts independently under its own privacy policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The Tango Airworks website and landing pages;
• Client inquiries, project requests, quote requests, and order workflows;
• Pilot applications, onboarding, credentials, availability, and project participation;
• Tango Airworks forms, customer relationship management (CRM) tools, email, SMS, and other communications;
• The Tango Airworks pilot community and related online community features;
• Training, referral, affiliate, partner, and resource programs where Tango Airworks receives information about a referral or conversion; and
• Analytics, advertising, cookies, pixels, and similar technologies used on our digital properties.

This Policy does not govern third-party websites, applications, platforms, or services that maintain their own privacy policies, even when they are linked from or integrated with Tango Airworks.

3. Personal Information We Collect

A. Contact and Account Information

• Name, company name, job title, mailing address, service location, email address, and telephone number;
• Account credentials, login identifiers, and related account information; and
• Communication preferences and customer-service history.

B. Client and Project Information

• Project type, property or project address, desired services, scheduling information, project notes, access instructions, and other information submitted with an order or inquiry;
• Photos, videos, documents, plans, reference materials, property information, shot lists, production briefs, or other files you provide;
• Order history, deliverable preferences, project status, and customer-support records; and
• Payment and billing information. Payment-card information may be collected and processed directly by third-party payment processors rather than stored by Tango Airworks.

C. Pilot and Service-Provider Information

• Contact information, service area, availability, specialties, experience, portfolio links, equipment, and operating capabilities;
• FAA Part 107 certification status and related credential information, aircraft information, insurance information, training history, and other qualifications relevant to project eligibility;
• Project acceptance, completion, performance, quality, communications, and client-service records; and
• Payment or tax information needed to compensate independent pilots or other service providers, where applicable.

D. Community, Training, and Referral Information

• Community profile information, posts, comments, uploaded media, reactions, and other content you choose to contribute;
• Training interests, course selections, referral links, affiliate identifiers, and information indicating whether a referred user completed a qualifying action; and
• Responses to surveys, promotions, events, webinars, or resource downloads.

E. Device, Usage, and Online Activity

• IP address, device type, browser type, operating system, referring URLs, approximate location derived from IP address, and device identifiers;
• Pages viewed, links clicked, session information, form interactions, conversion events, and other website activity; and
• Cookie identifiers, advertising identifiers, pixel data, analytics data, and similar technical information.

F. Communications

We may collect the contents and metadata of communications you send to us, including emails, form submissions, support requests, SMS/text messages, telephone communications, and communications within our pilot community.

4. How We Collect Personal Information

We collect personal information from several sources, including:

• Directly from you when you complete forms, create an account, request services, apply as a pilot, make a purchase, communicate with us, or participate in our community;
• From clients, pilots, vendors, business partners, training partners, referral partners, or other users when necessary to coordinate projects or referrals;
• Automatically through cookies, analytics tools, pixels, server logs, and similar technologies;
• From third-party platforms and service providers used to operate our business, subject to their applicable terms and privacy practices; and
• From publicly available sources where reasonably necessary for business, credential, safety, fraud-prevention, or project-verification purposes.

5. How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, and improve Tango Airworks and our website;
• Match clients with pilots and coordinate drone projects, scheduling, access, deliverables, and support;
• Process orders, payments, pilot compensation, refunds, credits, and related transactions;
• Evaluate, onboard, verify, and manage pilots and other service providers;
• Communicate about projects, accounts, services, training opportunities, community activity, support requests, and administrative matters;
• Send marketing, educational, promotional, or referral communications where permitted by law and consistent with your preferences;
• Personalize content, measure website performance, understand user behavior, and improve marketing effectiveness;
• Detect, investigate, and prevent fraud, misuse, security incidents, policy violations, and unlawful activity;
• Maintain business records, enforce agreements, resolve disputes, and comply with legal, tax, accounting, safety, regulatory, and law-enforcement obligations; and
• Create aggregated or de-identified information that does not reasonably identify an individual.

6. Cookies, Analytics, and Advertising Technologies

We may use cookies, pixels, tags, local storage, analytics services, advertising technologies, and similar tools to operate the website, remember preferences, understand traffic and conversions, improve performance, and support marketing. Some of these technologies may be provided by third parties.

Depending on the technologies we use and the jurisdiction in which you reside, certain disclosures of online identifiers or browsing activity to advertising or analytics providers may be treated as a "sale," "sharing," or use for targeted advertising under applicable privacy laws, even when no money changes hands.

Where required, we will provide appropriate cookie controls or privacy-choice mechanisms. Browser settings and privacy signals may also allow you to limit certain technologies.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Pilots and service providers when reasonably necessary to evaluate, schedule, perform, deliver, or support a client project;
• Clients when reasonably necessary to coordinate a project, confirm pilot assignment, communicate project status, or resolve a project-related issue;
• Vendors and processors that provide website hosting, CRM, customer support, communications, cloud storage, analytics, payment processing, order management, file delivery, security, accounting, or similar services;
• Training, referral, and affiliate partners when needed to track a referral, fulfill a requested service, or administer a partner program;
• Advertising and analytics providers, subject to applicable privacy choices and legal requirements;
• Professional advisors, insurers, auditors, financing sources, and other business advisors where reasonably necessary;
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, users, or the public; and
• A buyer, successor, investor, lender, or other party involved in a merger, financing, acquisition, reorganization, sale of assets, due diligence process, or similar corporate transaction.

8. SMS/Text Messaging and Mobile Information

If you provide a mobile number and consent to receive text messages, we may use that number for project updates, pilot notifications, account communications, customer support, and marketing messages consistent with your consent.

Mobile opt-in information and consent records are not sold or shared with third parties for their own marketing. We may disclose mobile information to vendors that help us deliver messaging or operate our communications systems, and as otherwise required by law. Message and data rates may apply. You may opt out of marketing texts by replying STOP, or use another opt-out method provided in the message.

9. Sale, Sharing, and Targeted Advertising

Tango Airworks does not sell personal information for monetary consideration. We may, however, use analytics and digital advertising technologies that could be considered "sharing" or a "sale" of personal information, or processing for targeted advertising, under certain U.S. state privacy laws.

Where applicable, you may have the right to opt out of these activities. If Tango Airworks becomes subject to a law requiring a dedicated "Your Privacy Choices" or "Do Not Sell or Share My Personal Information" mechanism, we will provide the required method and honor qualifying browser-based opt-out preference signals.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain project and transaction records, administer pilot relationships, satisfy legal or tax requirements, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary depending on the type of information, the nature of the relationship, contractual obligations, and applicable law.

When personal information is no longer reasonably necessary, we may delete, de-identify, or securely dispose of it, subject to legal and operational requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission, platform, or storage system can be guaranteed to be completely secure.

12. Your Privacy Choices

Depending on your location and applicable law, you may have rights to:

• Request access to or confirmation of the personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Obtain a portable copy of certain personal information;
• Opt out of certain sales, sharing, targeted advertising, or profiling activities;
• Limit certain uses or disclosures of sensitive personal information where applicable;
• Withdraw consent where processing is based on consent;
• Opt out of marketing emails by using the unsubscribe link in the message;
• Opt out of marketing text messages by replying STOP; and
• Appeal certain privacy-rights decisions where applicable law provides an appeal right.

We will not discriminate against you for exercising privacy rights provided by applicable law. We may need to verify your identity before completing certain requests, and some requests may be subject to legal exceptions.

13. U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights under applicable comprehensive state privacy laws. The availability and scope of these rights depend on the law that applies to Tango Airworks and to the individual making the request.

California Residents

If the California Consumer Privacy Act (CCPA), as amended, applies to Tango Airworks, California residents may have rights to know/access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal treatment for exercising their rights.

For California purposes, the categories of personal information we may collect include identifiers; customer records; commercial information; internet or other electronic network activity; geolocation information; professional or employment-related information; audio, electronic, visual, or similar information; and in limited circumstances, sensitive personal information such as account credentials, precise project location, government credential information, or financial information when needed for legitimate business purposes.

14. Children's Privacy

Tango Airworks is intended for business users, clients, professional drone pilots, and adults. Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us in violation of applicable law, please contact us so we can take appropriate action.

15. Third-Party Platforms and Services

Tango Airworks uses or may use third-party platforms to support website forms, CRM, communications, community features, order processing, media delivery, payments, analytics, and training or referral programs. These providers may process personal information on our behalf or, in some cases, independently under their own privacy policies.

Third-party services may include, for example, GoHighLevel for CRM, forms, communications, and community functionality, and HDPhotoHub or other project-ordering and media-delivery tools used in connection with client projects. The specific providers used by Tango Airworks may change over time.

When you leave the Tango Airworks website or interact directly with a third-party service, you should review that provider's privacy policy and terms.

16. Training, Affiliate, and Referral Partners

Tango Airworks may link to independent training providers, educational resources, vendors, or other partners. We may use referral codes, cookies, campaign parameters, or similar methods to determine whether a Tango Airworks referral results in a registration, purchase, or other qualifying action. Information shared with or collected directly by a partner is also subject to that partner's privacy practices.

17. International Visitors

Tango Airworks is based in the United States. If you access our services from outside the United States, your personal information may be transferred to, stored in, and processed in the United States and other countries where our vendors operate. Those jurisdictions may have privacy laws that differ from the laws in your location.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal requirements. When we make changes, we will update the "Last Updated" date above. If required by law, we will provide additional notice or obtain consent for material changes.

19. Contact Us and Submit a Privacy Request

To ask a privacy question or exercise an applicable privacy right, contact Tango Airworks using the contact information below.